Qventus: Mission Control Center
January 2018 - October 2018
Qventus is a healthcare tech startup that helps hospitals run better. We built Mission Control Center to enable hospital executives and analysts to monitor and predict hospital bottlenecks, handle escalated issues, and resolve problems at the frontline. This product is specifically targeted at helping multiple hospitals in a healthcare system (like Palo Alto Medical Foundation or Kaiser) operate efficiently, deliver better healthcare, and save lives.
As design lead, I collaborated closely with customer success, product management, and engineering to build this brand new product for Qventus.
This was a very ambiguous project where we had to define the users, problems, screen and space design. So, we conducted broad ethnographic research at Fairview, our co-development partner and a large healthcare system in Minnesota. After interviewing and shadowing doctors, nurses, and administrative staff, we came to 3 insights:
Much of their work is operational, not medical
Hospitals don’t understand the current state of affairs and can’t plan appropriately
Everyone operates independently in their silos
We also visited and talked to users and product managers of other mission control centers at Elementum, NASA and SpaceX to understand problems to solve and pitfalls to avoid.
After much discussion and iteration, we decided on the following broad problem areas to tackle:
And the users to focus on:
I iterated on the visual design and use cases and tested them with users across Fairview, Mercy, and subject matter experts at Qventus. I also led collaborative whiteboarding session with internal teams.
With the following final designs, we did a public unveiling at Beckers, the biggest US healthcare conference, and will launch this product at Fairview in March 2019.
How an analyst would predict and transfer a patient between hospitals (This is an example of workstation design.)